Valentina

All gowns are made-to-order and require a minimum of 6 months production. For orders requiring less than 6 months production, please contact our Bridal Concierge on hello@theivoryroombridal.com.au to confirm availability and rush fees.

 

Once your stunning gown arrives in-store, you can choose to collect directly from The Ivory Room Boutique (Monday-Friday) or shipping can be arranged at no charge.

Returns & Exchanges Policy

At The Ivory Room, each piece is thoughtfully created with care and intention by our designers. Please read the below policy carefully before placing your order.

 

Made-to-Order Gowns (Online Orders)

All gowns purchased through our website are made to order and the following exchanges/returns conditions apply -

 

+ Split size gowns: are made to order to your custom split sizing, and therefore are unable to be exchanged, returned or refunded

 

+ Standard (straight) size gowns: are unable to be returned for a refund however may be eligible for a store credit or exchange if returned in perfect (free of fragrance, makeup or any marks), unworn, and resellable condition.

 

Returns must be lodged within 7 days of receiving your gown and shipped back at the customers expense. The gown is the customers responsibility until received back to The Ivory Room boutique, and as such we recommend using a tracked shipping service, as The Ivory Room is not responsible for lost or stolen parcels.

 

Once received, gowns will be assessed within 3-5 business days. If approved, a store credit or exchange will be issued. Store credits are valid for 12 months from the date of issue.

Please note, any gowns that have been altered, worn, or are not in original condition will not be accepted.

(CM)	BUST	WAIST	BUM
4	80	60	88
6	84	64	92
8	88	68	96
10	92	72	100
12	96	76	104
14	100	80	108
16	104	84	112
18	108	88	116
20	112	92	120
22	116	96	124
24	120	100	128
26	124	104	132

CLICK HERE FOR OUR MEASURING GUIDE

 

*Please Note: Sizing is Bridal Size (not street size) and therefore may differ from your normal clothing size. Please use measurements to determine best sizing.

 

Unsure of your size? Please contact our Bridal Concierge at hello@theivoryroombridal.com.au to discuss further.

 

Split Sizing? Split sizing is available for an additional $250 split size fee. Please contact our Bridal Concierge at hello@theivoryroombridal.com.au to discuss further.