
FAQ
A FEW THINGS YOU MIGHT WANT TO KNOW
YES!
THE IVORY ROOM BRIDAL OFFERS A BESPOKE AND INTIMATE EXPERIENCE FOR THE BRIDE TO BE. ALL BRIDES ARE TREATED TO CHAMPAGNE WHILE YOU ENJOY A ONE-ON-ONE APPOINTMENT WITH A DEDICATED STYLIST IN THE PRIVACY OF YOUR OWN LUXURIOUS BRIDAL SUITE DEVOTED TO YOU AND YOUR BRIDAL PARTY.
AS SUCH BOOKINGS ARE BY APPOINTMENT ONLY.
BOOKING FEES VARY DEPENDING ON THE APPOINTMENT TYPE YOU ARE LOOKING TO BOOK.
A PRIVATE STYLING APPOINTMENT OR TRUNK SHOW APPOINTMENT HAS A BOOKING FEE OF $75. THESE APPOINTMENTS GO FOR 1 HOUR, AND INCLUDE CHAMPAGNE, A DEDICATED BRIDAL STYLIST AND THE OPPORTUNITY TO SHOP FROM OUR CURATED COLLECTION OF GOWNS TO HELP YOU FIND YOUR DREAM DRESS. APPOINTMENT FEES ARE NOT REDEEMABLE.
WE OFFER COMPLIMENTARY FOLLOW UP APPOINTMENTS (UP TO 2 PER BRIDE) FOR THOSE WANTING TO RE-TRY THEIR FAVOURITE GOWNS FROM THEIR PREVIOUS APPOINTMENT TO HELP THEM NARROW DOWN 'THE ONE'!
A VIRTUAL APPOINTMENT HAS A BOOKING FEE OF $40. THESE APPOINTMENTS GO FOR 30 MINUTES AND INCLUDE A DEDICATED BRIDAL STYLIST WHO WILL TAKE YOU THROUGH YOUR PRE-SELECTED GOWNS (UP TO 4) OVER ZOOM. THESE APPOINTMENTS ARE IDEAL FOR BRIDES WHO CANNOT MAKE IT INTO THE BOUTIQUE IN PERSON.
AN ACCESSORIES APPOINTMENT HAS A BOOKING FEE OF $25 WHICH IS REDEEMABLE ON ANY ACCESSORY PURCHASE. THESE APPOINTMENTS GO FOR 30 MINUTES AND INCLUDE A DEDICATED BRIDAL STYLIST WHO WILL TAKE YOU THROUGH OUR ACCESSORIES TO COMPLETE YOUR BRIDAL LOOK!
WE UNDERSTAND THAT SOMETIMES LIFE GETS BUSY! WE ASK THAT YOU GIVE AS US MUCH NOTICE AS POSSIBLE IF YOU CANNOT MAKE YOUR APPOINTMENT TIME.
APPOINTMENTS CAN BE RESCHEDULED OR CANCELLED UP TO 24 HOURS PRIOR TO YOUR APPOINTMENT TIME. THE APPOINTMENT FEE WILL BE REFUNDED FOR ANY APPOINTMENT CANCELLED OUTSIDE OF THIS CANCELLATION PERIOD.
ANY APPOINTMENTS CANCELLED WITHIN THE 24-HOUR TIME PERIOD WILL NEED TO SECURE A NEW PRIVATE STYLING APPOINTMENT THROUGH THE WEBSITE. THE APPOINTMENT FEE WILL NOT BE REFUNDED AS YOUR APPOINTMENT SPOT WILL BE UNABLE TO BE RE-FILLED AND YOUR PRIVATE STYLIST WILL HAVE ALREADY BEEN CONFIRMED TO TAKE YOUR APPOINTMENT.
OUR BOOKING CALENDAR ACCEPTS BOOKINGS UP TO 3 MONTHS IN ADVANCE.
SATURDAY & LATE-NIGHT APPOINTMENTS TEND TO BOOK OUR WEEKS AHEAD, SO WE WOULD RECCOMEND SECURING YOUR APPOINTMENT FOR THESE DAYS AS EARLY AS POSSIBLE TO AVOID DISSAPOINTMENT.
WE UNDERSTAND SOMETIMES IT CAN BE HARD COORDINATING YOUR BRIDAL PARTY, FAMILY AND WORK - SO SHOULD YOU NEED TO SECURE AN APPOINTMENT FURTHER IN ADVANCE, PLEASE GET IN TOUCH AND WE WILL DO OUR BEST TO ACCOMODATE YOU
PRIVATE STYLING APPOINTMENTS GO FOR 60 MINUTES. WE FIND THIS IS THE RIGHT AMOUNT OF TIME TO GET TO KNOW A LITTLE ABOUT YOU & YOUR WEDDING VISION, AND TRY ON 5-6 GOWNS.
FOLLOW UP APPOINTMENTS GO FOR 45 MINUTES WHILST YOU RE-TRY YOUR FAVOURITE GOWNS FROM YOUR PREVIOUS APPOINTMENT TO HELP YOU FIND THE ONE!
PLEASE BRING/WEAR NUDE SEAMLESS UNDERWEAR.
WE ALSO RECOMMEND HAVING SOME PHOTOS OF DRESSES YOU'RE INTERESTED IN SO OUR STYLIST CAN GET A SENSE OF WHAT YOU'RE LOOKING FOR - BUT DON’T WORRY IF YOU’RE UNSURE, OUR STYLISTS WILL TAKE YOU THROUGH A VARIETY OF STYLES UNTIL YOU FIND THE ONE.
WE KINDLY REQUEST YOU PLEASE WEAR MINIMAL AND NO FAKE TAN TO YOUR APPOINTMENT WHEN TRYING ON OUR BEAUTIFUL DRESSES
WE CAN SEAT YOURSELF AND 3 ADDITIONAL PEOPLE COMFORTABLY WITHIN YOUR PRIVATE BRIDAL SUITE. THIS ENSURES THE BEST EXPERIENCE FOR YOURSELF, YOUR GUESTS AND OUR TEAM AS WELL AS ENSURING THE SAFETY AND SECUIRTY FOR OUR BOUTIQUE. WE THANK YOU IN ADVANCE FOR RESPECTING THIS.
WHILST WE UNDERSTAND IT CAN BE HARD TO LIMIT THE NUMBER OF GUESTS YOU CAN BRING; THE MORE PEOPLE MEAN MORE DIFFERING OPINIONS AND CAN BE CONFUSING AND OVERWHELMING.
WE ALSO OFFER A COMPLIMENTARY FOLLOW UP APPOINTENT, SO YOU CAN ALWAYS BRING YOUR ADDITIONAL GUESTS FOR THE SECOND APPOINTMET TO SHOW THEM YOUR FAVOURITE LOOKS!
PLEASE NOTE, DUE TO THE NATURE OF OUR BOUTIQUE WE KINDLY REQUEST THAT YOU LEAVE YOUR LITTLE ONES AT HOME.
UNFORTUNATLEY, DUE TO THE NATURE OF OUR BOUTIQUE AND THE EXPERIENCE WE OFFER, WE KINDLY ASK THAT YOU LEAVE YOUR LITTLE ONES AT HOME.
THIS ENSURE THAT YOU & YOUR GUESTS CAN FULLY IMMERSE THEMSELVES IN YOUR EXPERIENCE WHILST ALSO ENSURING OUR OTHER BRIDES EXPERIENCE IS NOT DISTRUBED.
WE THANK YOU IN ADVANCE FOR RESPECTING THIS
WHEN A DESIGNER RELEASES A NEW COLLECTION THEY WILL SEND THE ENTIRE COLLECTION TO ALL OF THEIR STOCKISTS WORLWIDE FOR A LIMITED TIME (NORMALLY 1 WEEK)
A TRUNK SHOW / COLLECTION LAUNCH APPOINTMENT IS JUST LIKE A REGULAR APPOINTMENT WITH YOUR OWN PRIVATE BRIDAL SUITE, DEDICATED BRIDAL STYLIST AND CHAMPAGNE, PLUS YOU WILL HAVE THE OPPORTUNITY TO TRY ON, SAY YES & POTENTIALLY WEAR A NEW COLLECTION GOWN AHEAD OF THE REST OF THE WORLD.
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TRUNK SHOW APPOINTMENTS ARE EXCLUSIVELY AVAILABLE DURING THE TRUNK SHOW EVENT DATES ONLY & APPOINTMENTS ARE LIMITED, SO BE SURE TO SECURE YOUR SPOT EARLY.