YES! THE IVORY ROOM BRIDAL OFFERS A BESPOKE AND INTIMATE EXPERIENCE FOR THE BRIDE TO BE. ALL BRIDES ARE TREATED TO CHAMPAGNE WHILE YOU ENJOY A ONE-ON-ONE APPOINTMENT WITH A DEDICATED STYLIST IN THE PRIVACY OF YOUR OWN LUXURIOUS BRIDAL SUITE DEVOTED TO YOU AND YOUR BRIDAL PARTY. AS SUCH BOOKINGS ARE BY APPOINTMENT ONLY.

BOOKING FEES VARY DEPENDING ON THE APPOINTMENT TYPE YOU ARE LOOKING TO BOOK. A PRIVATE STYLING APPOINTMENT OR TRUNK SHOW APPOINTMENT HAS A BOOKING FEE OF $60. THESE APPOINTMENTS GO FOR 1 HOUR, AND INCLUDE CHAMPAGNE, A DEDICATED BRIDAL STYLIST AND THE OPPORTUNITY TO SHOP FROM OUR CURATED COLLECTION OF GOWNS TO HELP YOU FIND YOUR DREAM DRESS. WE OFFER COMPLIMENTARY FOLLOW UP APPOINTMENTS (UP TO 2 PER BRIDE) FOR THOSE WANTING TO RE-TRY THEIR FAVOURITE GOWNS FROM THEIR PREVIOUS APPOINTMENT TO HELP THEM NARROW DOWN 'THE ONE'! A VIRTUAL APPOINTMENT HAS A BOOKING FEE OF $40. THESE APPOINTMENTS GO FOR 30 MINUTES AND INCLUDE A DEDICATED BRIDAL STYLIST WHO WILL TAKE YOU THROUGH YOUR PRE-SELECTED GOWNS (UP TO 4) OVER ZOOM. THESE APPOINTMENTS ARE IDEAL FOR BRIDES WHO CANNOT MAKE IT INTO THE BOUTIQUE IN PERSON.

WE UNDERSTAND THAT SOMETIMES LIFE GETS BUSY! WE ASK THAT YOU GIVE AS US MUCH NOTICE AS POSSIBLE IF YOU CANNOT MAKE YOUR APPOINTMENT TIME. APPOINTMENTS CAN BE RESCHEDULED OR CANCELLED UP TO 24 HOURS PRIOR TO YOUR APPOINTMENT TIME. THE APPOINTMENT FEE WILL BE REFUNDED FOR ANY APPOINTMENT CANCELLED OUTSIDE OF THIS CANCELLATION PERIOD. ANY APPOINTMENTS CANCELLED WITHIN THE 24-HOUR TIME PERIOD WILL NEED TO SECURE A NEW PRIVATE STYLING APPOINTMENT THROUGH THE WEBSITE. THE APPOINTMENT FEE WILL NOT BE REFUNDED AS YOUR APPOINTMENT SPOT WILL BE UNABLE TO BE RE-FILLED AND YOUR PRIVATE STYLIST WILL HAVE ALREADY BEEN CONFIRMED TO TAKE YOUR APPOINTMENT.

OUR BOOKING CALENDAR ACCEPTS BOOKINGS UP TO 3 MONTHS IN ADVANCE. SATURDAY & LATE-NIGHT APPOINTMENTS TEND TO BOOK OUR WEEKS AHEAD, SO WE WOULD RECCOMEND SECURING YOUR APPOINTMENT FOR THESE DAYS AS EARLY AS POSSIBLE TO AVOID DISSAPOINTMENT. WE UNDERSTAND SOMETIMES IT CAN BE HARD COORDINATING YOUR BRIDAL PARTY, FAMILY AND WORK - SO SHOULD YOU NEED TO SECURE AN APPOINTMENT FURTHER IN ADVANCE, PLEASE GET IN TOUCH AND WE WILL DO OUR BEST TO ACCOMODATE YOU

PRIVATE STYLING APPOINTMENTS GO FOR 60 MINUTES. WE FIND THIS IS THE RIGHT AMOUNT OF TIME TO GET TO KNOW A LITTLE ABOUT YOU & YOUR WEDDING VISION, AND TRY ON 5-6 GOWNS. FOLLOW UP APPOINTMENTS GO FOR 45 MINUTES WHILST YOU RE-TRY YOUR FAVOURITE GOWNS FROM YOUR PREVIOUS APPOINTMENT TO HELP YOU FIND THE ONE!

PLEASE BRING/WEAR NUDE SEAMLESS UNDERWEAR. WE ALSO RECOMMEND HAVING SOME PHOTOS OF DRESSES YOU'RE INTERESTED IN SO OUR STYLIST CAN GET A SENSE OF WHAT YOU'RE LOOKING FOR - BUT DON’T WORRY IF YOU’RE UNSURE, OUR STYLISTS WILL TAKE YOU THROUGH A VARIETY OF STYLES UNTIL YOU FIND THE ONE. WE KINDLY REQUEST YOU PLEASE WEAR MINIMAL AND NO FAKE TAN TO YOUR APPOINTMENT WHEN TRYING ON OUR BEAUTIFUL DRESSES

WE CAN SEAT YOURSELF AND 3 ADDITIONAL PEOPLE COMFORTABLY WITHIN YOUR PRIVATE BRIDAL SUITE. THIS ENSURES THE BEST EXPERIENCE FOR YOURSELF, YOUR GUESTS AND OUR TEAM AS WELL AS ENSURING THE SAFETY AND SECUIRTY FOR OUR BOUTIQUE. WE THANK YOU IN ADVANCE FOR RESPECTING THIS. WHILST WE UNDERSTAND IT CAN BE HARD TO LIMIT THE NUMBER OF GUESTS YOU CAN BRING; THE MORE PEOPLE MEAN MORE DIFFERING OPINIONS AND CAN BE CONFUSING AND OVERWHELMING. WE ALSO OFFER A COMPLIMENTARY FOLLOW UP APPOINTENT, SO YOU CAN ALWAYS BRING YOUR ADDITIONAL GUESTS FOR THE SECOND APPOINTMET TO SHOW THEM YOUR FAVOURITE LOOKS! PLEASE NOTE, DUE TO THE NATURE OF OUR BOUTIQUE WE KINDLY REQUEST THAT YOU LEAVE YOUR LITTLE ONES AT HOME.

UNFORTUNATLEY, DUE TO THE NATURE OF OUR BOUTIQUE AND THE EXPERIENCE WE OFFER, WE KINDLY ASK THAT YOU LEAVE YOUR LITTLE ONES AT HOME. THIS ENSURE THAT YOU & YOUR GUESTS CAN FULLY IMMERSE THEMSELVES IN YOUR EXPERIENCE WHILST ALSO ENSURING OUR OTHER BRIDES EXPERIENCE IS NOT DISTRUBED. WE THANK YOU IN ADVANCE FOR RESPECTING THIS

WHEN A DESIGNER RELEASES A NEW COLLECTION THEY WILL SEND THE ENTIRE COLLECTION TO ALL OF THEIR STOCKISTS WORLWIDE FOR A LIMITED TIME (NORMALLY 1 WEEK) A TRUNK SHOW / COLLECTION LAUNCH APPOINTMENT IS JUST LIKE A REGULAR APPOINTMENT WITH YOUR OWN PRIVATE BRIDAL SUITE, DEDICATED BRIDAL STYLIST AND CHAMPAGNE, PLUS YOU WILL HAVE THE OPPORTUNITY TO TRY ON, SAY YES & POTENTIALLY WEAR A NEW COLLECTION GOWN AHEAD OF THE REST OF THE WORLD. ​ TRUNK SHOW APPOINTMENTS ARE EXCLUSIVELY AVAILABLE DURING THE TRUNK SHOW EVENT DATES ONLY & APPOINTMENTS ARE LIMITED, SO BE SURE TO SECURE YOUR SPOT EARLY.

OUR COLLECTION RANGES FROM $5,000 - $17,000. PRICING FOR EACH OF OUR GOWNS CAN BE FOUND ON OUR WEBSITE UNDER THE 'WEDDING DRESSES' DROP DOWN.

OUR STORE SAMPLES ARE A SIZE 10 BODICE / 12 SKIRT AND B BRA CUP. WE UNDERSTAND IT CAN BE DIFFICULT TRYING ON DRESSES WHEN THEY’RE NOT A PERFECT FIT BUT REST ASSURED WE WORK WITH BRIDES OF ALL SHAPES AND SIZES EVERY DAY AND HAVE CREATIVE WAYS TO BOTH LET OUT OR PULL IN OUR DRESSES TO MAKE SURE YOU EXPERIENCE THE DESIRED LOOK OF YOUR WEDDING DRESS.

WHILE WE CAN’T CARRY THE ENTIRE COLLECTION FROM EACH OF OUR DESIGNERS, WE CAN REQUEST TO LOAN A STYLE YOU ARE INTERESTED IN IF WE DONT CARRY IT. PLEASE NOTE, LOAN GOWNS ARE AT THE DISCRETION OF THE DESIGNER AND CANNOT ALWAYS BE ACCOMODATED. LOAN GOWNS INCUR A FEE OF $100-$250 DEPENDING ON THE DESIGNER, WHICH COVERS THE SHIPPING COST OF THE GOWN. THIS FEE IS REDEEMEABLE SHOULD YOU SAY 'YES' TO ANY GOWN FROM THAT DESIGNER.

YES! OUR ENTIRE COLLECTION OF GOWNS IS AVAILABLE TO BE SEEN ON OUR WEBSITE AHEAD OF YOUR APPOINTMENT. SHOULD YOU WANT TO TRY ON A SPECIFIC GOWN, PLEASE BE SURE TO NOTE THIS ON YOUR APPOINTMENT FORM SO WE CAN ENSURE THE GOWN IS AVAILABLE TO TRY ON (AND NOT OUT FOR DRY CLEANING!)

THE REQUIRED LEAD TIME FOR A WEDDING GOWN IS 6 MONTHS FOR PRODUCTION AND 2 MONTHS FOR SHIPPING & ALTERATIONS. THIS MEANS THAT THE TOTAL LEAD TIME FOR YOUR GOWN ORDER IS 8 MONTHS FROM ORDER PLACEMENT TO YOU WEDDING DATE. SOME DESIGNERS MAY BE ABLE TO WORK WITHIN A SHORTER TIME FRAME HOWEVER THIS MAY INCUR AN ADDITIONAL RUSH FEE FROM THE DESIGNER. (SEE RUSH ORDER BELOW)

SHOULD THE TIMELINE BETWEEN SAYING YES TO YOUR GOWN AND YOUR WEDDING DATE BE UNDER THE DESIGNERS MINIMUM LEAD TIME (8 MONTHS), YOUR ORDER IS CONSIDERED A RUSH ORDER. RUSH ORDERS REQUIRE PRE-APPROVAL FROM THE DESIGNER TO ENSURE YOUR GOWN CAN BE ACCEPTED INTO THEIR PRODUCTION SCHEDULE AND DELIVERED IN TIME FOR YOUR WEDDING DATE. FOR MOST DESIGNERS, A RUSH ORDER FEE MAY APPLY IN ADDITION TO YOUR GOWN PRICE TO COVER THE OVERTIME THEIR TEAM NEED TO WORK TO CREATE YOUR STUNNING GOWN.

UNLESS OTHERWISE STATED, THE STANDARD PAYMENT TERMS TO ORDER A GOWN ARE A 50% DEPOSIT OF THE GOWN PRICE ON ORDER & 50% BALANCE PAYABLE WITHIN 3 MONTHS FROM THE DATE OF ORDER

WHILST WE WOULD LOVE TO MEET YOU IN PERSON TO TRY YOUR DREAM DRESS ON, WE UNDERSTAND THAT THIS ISNT ALWAYS POSSIBLE! WE OFFER VIRTUAL STYLING APPOINTMENTS FOR BRIDES WHO ARE BASED INTERSTATE, OVERSEAS OR JUST CANNOT MAKE IT THE BOUTIQUE. A VIRTUAL APPOINTMENT OFFERS EVERYTHING OUR IN-PERSON APPOINTMENTS DOES BUT FROM THE COMFORT OF YOUR OWN HOME!

OF COURSE! WE CAN ARRANGE POSTAGE OF YOUR GOWN TO YOUR PREFERRED ADDRESS THROUGH DHL COURIERS. POSTAGE IS NOT INCLUDED IN YOUR GOWN PRICE, AND IS DEPENDENT ON THE LOCATION OF DELIVERY. PLEASE NOTE, CUSTOMS & IMPORT TAXES ARE NOT INCLUDED IN THE SHIPPING COST AND ARE THE RESPONSIBILITY OF THE BRIDE.

THERE IS STREET PARKING AVAILABLE ON OXFORD STREET AND THE NEARBY SIDE STREETS. PLEASE TAKE CARE TO CHECK PARKING SIGNS AS MOST PARKING IS TIMED AND/OR METERED. THERE IS A CLEARWAY ON OXFORD STREET FROM 3PM-7PM

THE LEAD TIME FOR MOST VEILS IS 4-6 WEEKS DEPENDING ON YOUR PREFERRED STYLE - HOWEVER SOME CAN BE MADE IN AS LITTLE AS 2 WEEKS. WE OFFER ACCESSORY APPOINTMENTS MID-WEEK FOR BRIDES LOOKING TO EXPLORE OUR VEIL COLLECTION AHEAD OF THEIR WEDDING DAY. ALTERNATIVELY, WE ALSO OFFER EXTENDED DRESS PICK-UP APPOINTMENTS SHOULD YOU WISH TO TRY ON AND CHOOSE YOUR VEIL ONCE YOU GOWN HAS ARRIVED.

YES! ALL OUR ACCESSORIES INCLUDE COMPLIMENTARY WORDWIDE SHIPPING USING AUSPOST. WEDDING GOWNS CAN ALSO BE SHIPPED TO YOUR PREFERRED ADDRESS SHOULD YOU BE UNABLE TO MAKE IT INTO THE BOUTIQUE TO COLLECT YOUR GOWN. GOWNS ARE POSTED USING DHL WHICH INCLUDE TRACKING & SIGNATURE ON DELIVERY TO ENSURE THE SAFETY OF SUCH IMPORTANT CARGO! DELIVERY FEES ARE DEPENDENT ON YOUR LOCATION.

YES, ALWAYS. ALL OF OUR DRESSES ARE MADE TO ORDER AND WHILST WE TAKE MEASUREMENTS OF YOUR BODY, DRESSES ARE NOT MADE TO YOUR EXACT MEASUREMENTS - THEY ARE MADE TO YOUR CLOSEST SIZE/SPLIT SIZE. WHEN YOUR DRESS ARRIVES, IT WILL REQUIRE ALTERATIONS. STANDARD ALTERATIONS INCLUDE HEMMING THE GOWN TO YOUR CORRECT HEIGHT & ADDING YOUR BUSTLE, TIGHTENING STRAPS, ADDING BRA CUPS AND ANY OTHER NIPS & TUCKS YOU WANT THROUGH YOUR BODICE & SKIRT TO TAILOR THE GOWN TO YOUR DESIRED FIT. ALTERATIONS ARE NOT INCLUDED IN THE PRICE OF YOUR DRESS AND WHILST WE RECOMMEND A FEW ALTERATIONISTS (WE DO NOT PROVIDE ALTERATIONS IN OUR BOUTIQUE), THEY DO NOT FOR THE IVORY ROOM BRIDAL AND AS SUCH, ALTERATIONS ARE A SEPARATE COST FROM THE PURCHASE OF YOUR DRESS.

THIS WILL DEPEND ON HOW MUCH WORK IS REQUIRED TO TAILOR YOUR GOWN TO YOUR DESIRED FIT. WE RECCOMEND REACHING OUT TO YOUR ALTERATIONIST ONCE YOU HAVE YOUR DRESS PICK-UP APPOINTMENT BOOKED IN SO THEY CAN ADVISE WHEN TO BOOK IN BASED ON THEIR UPCOMING SCHEDULE. AS A GENERAL SUGGESTION, 4-5 WEEKS PRIOR TO YOUR WEDDING OR DEPARTURE DATE IS A GOOD TIME FRAME TO START ALTERATIONS TO ENSURE YOU HAVE PLENTY OF TIME AND THE LEAD UP TO YOUR WEDDING IS A CALM AND EXCITING ONE.

WE RECCOMEND WHITE SPECIALTY DRY CLEANERS IN BELLEVUE HILLS.

YOUR WEDDING DRESS IS SUCH A SENTIMENTAL PART OF YOUR WEDDING DAY, SO WE UNDERSTAND YOU MIGHT BE TORN ON WHAT TO DO WITH IT AFTER THE BIG DAY! MANY BRIDES DRY CLEAN THEIR GOWN AFTER THEIR BIG DAY AND KEEP IT STORED IN ITS BOX FOR YEARS TO FOLLOW. IF YOU DONT WANT YOUR DRESS SITTING IN ITS BOX, WHY NOT HAVE THE GOWN ALTERED INTO A MINI / MINI OR PERHAPS A BODICE TO WEAR WITH JEANS? THIS GIVES YOUR STUNNING GOWN A NEW LEASE ON LIFE - PLUS WHAT A GREAT SUPRISE TO WEAR ON YOUR FIRST ANNIVERSAY CELEBRATIONS? IF YOU WOULD PREFER TO GIVE YOUR STUNNING GOWN THE CHANCE TO MAKE ANOTHER BRIDES DREAMS COME TRUE, THERE ARE MANY WEBSITES & PAGES WHICH SPECIALISE IN SECOND-HAND GOWN SALES. WE RECCOMEND STILL WHITE & REVEILED.